Transport
Lines, stops and how to get from one point to another.
TuCiudad · a solution by Internal·IA
TuCiudad
The city, in a conversation.
TuCiudad is the conversational layer by Internal·IA for public administrations and destinations. It lets a person ask in natural language while the system queries official information, dynamic sources and connected tools before answering.
The conversation is the interface. The sources and systems remain those of the organisation.
Architecture
How it works
Four steps between the question and the answer.
-
01
Question
Text, voice or location.
-
02
Interprets
Intent, context and rules.
-
03
Queries
Authorised sources and systems.
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04
Answers or escalates
Contextual information, an action, or human handover where appropriate.
Integrations
What TuCiudad can connect to
Scope is configured per deployment, according to the sources and services available.
Parking
Where to park and under what conditions, based on available information.
Mobility
Access, closures and traffic disruption during an event.
Events
What is on today, where and at what time.
Municipal services
Procedures, opening hours and citizen service points.
Official information
Content validated by the city council itself as the reference source.
A real answer
A query answered with the city's own data
The answer was not written in advance. TuCiudad queries the car park source at the moment the question is asked and returns the free spaces in each area, each with its map link.
Car park occupancy query during the Málaga Fair.
Málaga
Málaga 2025–2026: from adoption to integration
Two editions
Two editions that made it possible to evolve from a high-adoption information service into an experience connected to sources that change during the event.
2025
Reach
First edition
- +25,000 messages
- +1,700 users
2026
Integration and recurrence
Second year, with Málaga City Council
- 65% of activity from returning users
- ~3,000 queries to dynamic sources
The next step is taking that same logic beyond a single event and connecting it to the services each city decides to prioritise.
With information related to mobility, parking, EMT buses, Metro, events and other services. Running 24/7, in several languages and with voice message support.
- Movilidad
- SMASSA
- EMT
- Metro de Málaga
- Canal Málaga
- Official programme
- Fairground car parks
More than half
of dynamic queries were about real-time parking availability
TuFerIA is a use case scoped to the fair, not a full municipal deployment.
Roll-out
How it is deployed
Six steps, from the use case to the evolution of the service.
1
Start with one concrete case
An event, a service or a support area with proven demand.
2
Measure
Volume, topics asked about, recurrence and what goes unresolved.
3
Integrate
Connect the sources that add value to that case.
4
Scale
Extend to new areas using what the previous one taught you.
Channels
Where the conversation happens
The channel removes friction; the connected architecture is what determines what can be resolved.
The channel where everyday conversation already happens.
Voice
Spoken messages, useful on the move and for accessibility.
Natural language
No menus, no commands: people just ask.
Let us talk about your city
Tell us which information, services or sources would make sense to connect.
Tell us your case