Málaga data · live query
Car park occupancy query during the Málaga Fair.
Cases that show how the value of artificial intelligence changes once it can query information, sources and systems.
WhatsApp assistant for the fair, connected to Movilidad, SMASSA, EMT, Metro de Málaga, Canal Málaga and the official programme, plus fairground car park occupancy.
~3,000 queries to dynamic sources
Read the caseSchedules, routes and brotherhood locations over WhatsApp, with real-time position lookup.
Real-time location and schedules
Read the articleMunicipal programme of activities and events available over WhatsApp, with voice and several languages.
WhatsApp · voice · multilingual
Read the articleTuFerIA · Málaga
2025
Reach
First edition
2026
Integration and recurrence
Second year, with Málaga City Council
In 2025 usage confirmed adoption of the channel. In 2026 the focus moved towards recurrence and querying dynamic sources for mobility, transport, parking and events.
Mobility · EMT · Metro · car parks · events · voice
Read the caseThree layers that turn a question in natural language into an answer or an action.
Text · voice · image · context
Interprets text, voice, image and the context of the conversation.
Data · APIs · systems · dynamic sources
Resolves which source or system it needs to query, including those that change during the day.
Answer · record · automate · escalate · run processes
Composes the answer, records the interaction or starts the relevant process.
Citizen information, events, mobility, services and municipal sources.
Destination information, visitors, events, mobility, languages and conversational support.
TIS 2025 finalist · Tourism & HospitalitySupport, voice, CRM, structured data capture, incidents and processes.
Three products with the same logic: understand, connect and act.
The city, in a conversation.
Conversational access to city information, services and data.
What it resolves
Voice and messaging conversations connected to support and operations processes.
What it resolves
Guided processes over WhatsApp for structured data capture and teams on the move.
What it resolves
We define what the user needs to resolve and how it will be measured.
We identify knowledge, data, systems, permissions and limits.
We connect tools and check behaviour against test cases.
The assistant closed its second year connecting data from Movilidad, SMASSA, EMT, Metro de Málaga, Canal Málaga and the official programme in a single conversation, along with real-time occupancy of the fairground car parks.
Internal·IA's AI seeks to turn the city into a conversation, integrating into channels that citizens already use, such as WhatsApp.
The AI-based conversational assistant allows citizens to check schedules, itineraries, and the exact location of the processions via WhatsApp.
The Málaga-based company attends the fair with conversational assistants for public administrations and destinations running over WhatsApp and voice, aimed at improving support for travellers and citizens.
